Sofitel Melbourne On Collins Policies
- Accommodation
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Policies
Hotel Melbourne Victoria Policies
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Children and extra bed policy
Children of any age are allowed. Children up to and including 14 years old stay for free when using an existing bed. No cots are available.
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Hotel Internet Policy
WiFi is available in all hotel rooms.
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Hotel Parking Policy
Parking is available on site (reservation is not needed).
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Important Information
Important Information
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Sofitel Melbourne On Collins in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In the event of an early departure, the property will charge you the full amount for your stay. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services. A damage deposit of AUD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that there is a 1.3% surcharge when you pay with a credit card at the hotel’s reception desk. Please note that this property requires a credit card pre-authorisation upon check in to cover any incidental charges.
Sofitel Melbourne On Collins
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Ages 0 to 17
