Important Information
Policies
To help make your stay at Sofitel Melbourne On Collins in Melbourne as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Simple policies complementing luxury service and city convenience.
Check-In / Check-Out
Check-in: from 3:00 PM
Check-out: by 11:00 AM
Valid photo ID and credit card required.
Deposit & Payments
A credit card pre-authorisation or cash deposit is taken on arrival. All major credit cards accepted.
Pets & Smoking
The hotel is non-smoking and pets are not permitted, aside from service animals.
Cancellations
Flexible cancellation policies vary by room type. Many rates allow cancellation up to 24–48 hours before arrival.